Main Responsibility:
· Learn and practice all Orbotech internal systems, internal process and procedures particularly Customer Support service and system guidelines, process and procedures .
· Carry out professional on-site or remote support activities and close service calls effectively and efficiently in accordance with Orbotech procedures and standards (timely CSRs, parts return, DOA program etc.)
· Carry out quality installation, Preventive Maintenance (PM) according to schedule.
· Timely escalation of issues and problems according to Orbotech standards and guidelines.
· Manage and handle spare parts (truck account) effectively and efficiently according to Orbotech standards and guidelines.
· Participate to improve customer satisfaction and achieve competition mindset by finding out and communicating to managements the needs and requirements of customers and competitor activities.
· participate in internal processes re-engineering projects to achieve cost reduction and efficiently improvement (eg. MTTR, MTBF, spare parts usage, etc.).
· Prepare quality documentation as required by the company standard and guideline.
Share products knowledge and gained experience with customers and other employees through knowledge sharing sessions, customer training sessions, etc.
· Participate and take on additional assignments and projects as required.
· Work as a team with other colleagues in other divisions, product lines and departments.


Main requests:
· University graduate on Electronics/Automation/Computer Science or equivalent.
· Minimum 2 years relevant experience.
· Good command of spoken and written English and local language.
Good interpersonal skill and proven record of a team player.
· Industry process and integration knowledge.
· Customer oriented and good customer handling skill.
· Familiar with Windows Word, Excel or other common PC aplications.
· Knowledge on Network, Unix and Sun solaris.

应聘邮箱：pk*.**@********.***