广博智捷科技(北京)有限公司<br>Technical Support Engineer (onsite Australia) / 技术支持工程师(出差澳大利亚 )<br> 招聘人数: 若干 ; 工作年限: ; 月薪: ; 外语要求: 英语 熟练 ; 学历要求: 本科 ; 职位描述:
Duties and Responsibilities:<br> <br>-Collaborate with various customer operations groups to successfully resolve operational issues for the customer.<br>- Ensure that all customer questions and concerns are addressed and responded to in a timely fashion <br>-Provide guidance to customers, unfamiliar with the BroadSoft product, and go above and beyond to ensure that <br>they have all the necessary information for successful product operation.<br>- Provide assistance using telephone, e-mail, and our on-line ticketing system.<br>-Perform monitoring of selected system installations and provide pro-active support to speed deployment.<br>- Work closely with Broadsoft Sales and Project Management to help build Broadworks traction within the <br>customer’s environment and sales channel. <br>-Other duties and responsibilities as required.<br> <br> <br>Skill and Educational Requirements<br> <br>- Two (2) years work experience in Technical Support or an equivalent engineering role.<br>- BSc degree or equivalent telecommunication and networking experience.<br>- Familiar with Session Border Controllers, Network Address Translation, Call Detail Record collection, IP gateways, and PSTN interfaces.<br>- Experience with Network and Element Systems Management tools (E.g., HP OpenView, AdventNet).<br>-Telecommunications and IP networking background, preferably in troubleshooting and technical support.<br>- VoIP systems experience with knowledge of some the following protocols: SIP, MGCP, RTP, TLS, SMTP, SNMP, Security and encryption techniques.<br>- Linux or Sun Solaris administration experience with exposure to some the following: Apache, DNS, Tomcat, MySQL, TimesTen, Java, C++, and PERL.<br>- Exceptional customer service skills and focus on customer satisfaction and quality service.<br>-Experience with Element Systems management tools.<br>- A commitment to the highest ethical business standards.<br>- The ability to speak English fluently and have excellent written communication skills to effectively communicate with worldwide customers.<br> <br> <br>Needed Attributes<br> <br>-The ability to judge situations rationally and objectively, taking into account the necessary facts, information, and <br>company procedures. Determine severity and follow priorities. Consider risks and viable alternatives. Know when <br>to escalate for help.<br>-Ability and desire to take ownership of support issues and reach successful resolution with customers.<br>-Ability to work independently and promote the company's product lines.<br>- Enjoy working in a team-oriented environment and excel as a team player.<br>- Excellent problem solving skills. Quick learner with a demonstrated willingness to acquire the knowledge <br>necessary to be successful on the job. Adaptable and flexible regarding assignments.<br>-Fluency in languages other than English (specifically Spanish, French, German, Japanese and Mandarin, Korean) is an asset.</p>
; 联系地址: ; 邮编: ; 联系人: ;
|
广博智捷科技(北京)有限公司<br>PHP开发工程师PHP Development Engineer<br> 招聘人数: 4 ; 工作年限: 一年以上 ; 月薪: ; 外语要求: 英语 ; 学历要求: ; 职位描述:
确保项目开发按时完成,并且达到公司的质量和需求标准<br>和公司团队为客户提供项目建议,讨论开发需求,提供解决方案<br>和项目开发团队执行项目的应用程序开发<br>熟练使用相应的开发和撰写文档工具<br><br>职位要求: <br>计算机,工程以及相关专业学士以上学历<br>精通PHP和MySQL,有1-3年开发经验<br>精通至少下列一种语言:JSP,ASP,C#;<br>参与过至少两个应用系统项目的开发<br>熟练使用MS Office办公软件,Windows NT, Linux等操作系统, 熟悉Apache;<br>善于处理人际关系,熟练的英语书写能力,基本的英语会话能力。<br><br>Ensures development projects are delivered to clients in a timely manner and meet the company's standard of quality and requirements; <br>Works with team to provide business proposals to clients and discuss analysis, application development requirements, and solutions with clients; <br>Works with Engineer Team to implement the application development project;<br>Competent in using of tools for application development and documentation. <br><br>Job Requirements:<br>Bachelor degree in Computer Sciences or related subjects; <br>Proficient in PHP and MySQL with 1-3 years experience; <br>Proficient in a minimum of 1 of the following: JSP, ASP, C#; <br>Participated in the implementation of at least two application systems development project; <br>Strong in MS Office software, NT. LINUX and Apache; <br>Excellent interpersonal skills. Proficient written English, basic verbal English communication skills are required.</p>
; 联系地址: ; 邮编: ; 联系人: ;
|