日立环球存储科技公司 (Hitachi Global Storage Technologies)<br>FA Technician 失效分析技术员<br> 联系地址: ; 日立环球存储产品(深圳)有限公司:深圳龙岗区深圳出口加工区锦绣西路3001号; 日立环球存储科技(深圳)有限公司:深圳市福田保税区蓝花道七号; 深圳海量存储设备有限公司:深圳市南山区科技园 联系电话: 0755-89596177 ; 招聘人数: 1人 ; 月薪: 面议 ; 工作年限: 1-2年 ; 学历要求: 大专以上 ; 工作类型: 全职 ; 简历语言要求:中文;语言能力:英语/良好; 职位描述: Responsibilities: <br>-Support Engineer for hard disk drive failure analysis.<br>-Technicial support and quality improvement.<br>-Good FA skill and data analysis.<br>-Good communication and team work<br>Qualifications:<br>-Junior college or above.<br>-At least 1 year HDD relatively work experience.<br>-Familiar with FA methodology, FA equipment, and should has SMT IC solder skill.<br>-Good English, at least reading.<br><br> ;
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上海迪睿信息咨询有限公司北京办事处<br>Technical Analyst 银行技术分析<br> 联系地址: ; 北京市光华路丙12号数码01大厦2007室 联系电话: 65238833 ; 招聘人数: 4人 ; 月薪: 20000~29999 ; 工作年限: 6-7年 ; 学历要求: 本科以上 ; 工作类型: 全职 ; 简历语言要求:中文和英文;语言能力:英语/良好; 职位描述: Role Technical Analyst, <br>TCM India (Opics, Summit, LoanIQ) Role Family Customer Support (L2) Band far<br>Reports to Direct reports<br> Internal <br>interfaces External interfaces<br>Project Manager/Customer Services Manager/Support Manager None • L1 Support<br>• Development Maintenance (L3)<br>• Customer Relationship Management<br>• Professional Services • Clients<br>• Partners<br>Purpose of the role Key responsibility<br>To use their technical and business knowledge of financial markets/commercial lending to provide high quality technical consultancy that to ensure the issues/problems raised by L1/L2 support teams/customers/customer facing channels are resolved within the SLAs defined. • All customers are referenceable• <br>Accountabilities<br>• Provide L2 support to customers. Manage relationship and SLA with L3 support team. <br>• Liaise with the clients to analyse, determine and document their issues; thereby allowing Misys to make recommendations, provide advice & guidance. Champion Misys solutions. Analyse, resolve/escalate problems encountered by the team during the support of Misys products and when interfacing to third party systems. This will include detailed issue escalation and resolution through interaction with other Misys departments and, where appropriate, the escalation of complex or system wide issues to the Product Manager/Project Manager.<br>• Support the User Acceptance & Operations testing of the system with the client, Analyse and Resolve/escalate issues during UAT & Operations testing (Augment PS bandwidth). <br>• Assist the customer with the parameterisation and configuration necessary to deliver the functionality defined in the solution requirements documentation.<br>• Assist the CS department in testing the Disaster Recovery Solution.<br>• Specify the environment and infrastructure for installation<br>• Advise the Client on Housekeeping tasks that allow the client to maintain and improve system performance. Troubleshoot any issues with the product.<br>• Assist Misys sales and Services team (subject to availability/bandwidth) to identify, promote, and drive revenues; bidding, selling, negotiating and closing Consultancy led and / or Product led sales campaigns<br>• Provide training, support and technical consultancy to other teams like Pre sales/Prof Services/Development on product. Deliver technical consulting on assigned products to ensure clients are able to successfully use our solutions<br>• Provide information, advice, guidance and updates throughout the support lifecycle in order to assist management to eliminate risks and ensure faster resolution of customer issues. <br>• Keep pace with current/emerging technological trends in International Banking, treasury and capital markets space.<br>• Demonstrate a basic understanding/knowledge of one or more products (Opics, Summit, LoanIQ). • <br>• Represent customer support in the Deal construction process - ensure that any relevant activities on the customer support function are fully understood as part of the Sales Cycle. <br>• Document problem resolution to make them available for future reference by other Consultants, e.g. useful notes; file the documents in the Knowledge Base.<br>• Identify risks of negative outcomes, measure impact, recognise when to escalate risk and minimise risk through corrective action.<br>Key Performance Indicators<br>• Customer referenceability. <br>• Adherence to SLA on L2 support<br>• 100% resolution of customer issues.<br>• Number and age of outstanding customer issues<br>Competencies Level<br> Technical Analyst (SC)<br>Technical Competencies:<br>Database Skills - Concepts and Knowledge e.g. Data Access/Data Modelling, Backup and Recovery, Failover. Preference in order – Oracle, SQL Server, Sybase. Prior Oracle DBA experience a plus.<br>SQL skills. Must be able to read and write SQL to query the database and understand SQL generated by the product.<br>Unix Skills – Solaris skills or similar. Job handling and OS administration tasks e.g. be able to write scripts to perform tasks, troubleshoot server performance, etc. (Good exposure)<br>Windows skills – Windows 2003/XP skills. e.g. Windows scripting, dotNet administration, AD or domain user creation, windows scheduler. (Good exposure)<br>MS Excel and VB. Troubleshooting complex spreadsheets.<br>C++ programning on Windows or Unix.<br>Desirable: Architecture and Technology exposure: Web Services/SOA/LDAP/Web Security H<br>Misys Product Awareness L<br>Misys TCM Product Knowledge (Opics/Summit/LoanIQ) M<br>Knowledge and understanding of relevant standards H<br>Understanding of the software development life cycle and appreciation of technical issues M<br>Analytical H<br>Problem solving H<br>Written and verbal communications, presentation skills H<br> ;
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