大连泰伦管理咨询有限公司<br>世界知名企业采购经理<br>
Objectives of Role<br><br>i.)Evaluation of ad-hoc competitive bids and auction requests for savings opportunities and compliance with Client policy<br>ii.)Prepare suppliers for competitive bid/e-Auction<br>iii.)Set up the sourcing project within Client e-Sourcing tool and ensure that the sourcing project team have access<br>iv.)Documenting vendor selection criteria and a proposed vendor list where needed in collaboration with Client Procurement (for final approval). Ensuring that selected vendors have access to Client e-Sourcing tool<br>v.)Documenting bid award criteria and weighting in collaboration with Client Procurement (for final approval)<br>vi.)Executing the competitive bids and auctions in the English language only according to Client’s policies and procedures<br>vii.)Collate supplier responses and forward to sourcing project team for selection decision<br>viii.)Facilitating Supplier and Client communications and inquiries regarding sourcing support activity<br>ix.)Providing Centre of Excellence (CoE) support for the Client e-Sourcing tool, including documenting best practices <br>x.)Provide follow-on training to Global Procurement Group as needed<br>xi.)Perform ad hoc sourcing support activities in the English language only, including but not limited to: administrative support in uploading projects onto Client e-Sourcing tool, resolving e-Sourcing tool queries, general support to Client sourcing project team<br>xii.)Proactively look for Sourcing Support opportunities alongside GPG and seek support from Client to initiate project with Client sourcing team on significant opportunities<br>xiii.)Escalate issues where desk procedures are unclear in a timely manner<br>xiv.)Recommend process or documentation improvements to the e-Sourcing Tool Group Program Manager where necessary<br>xv.)Provide timely status and feedback to the Sourcing Support Team Leader<br><br>Main Accountabilities<br>Operational Responsibilities<br><br>Customer Care<br>Handle all incoming calls/e-mails from the Client business and vendors in relation to competitive bids and auction requests <br>Field incoming calls/e-mails and document all issues, resolution & follow-up actions <br>Provide consistent support to all customers and vendors<br>Initiate follow-up calls <br>Escalate client issues as required to Supervisor<br>Escalate any vendor disputes where necessary<br>Recommend updates to procedures and user guide to team lead<br><br><br><br>Sourcing Support Function - Operational<br>Client Procurement will initiate a e-Sourcing Support request by completing the agreed Sourcing Support Request template and submitting the form to the e-Sourcing Support team<br>If the request is within agreed standards, the e-Sourcing Support team member will partner with the Sourcing Project owner (CM or APM) to identify project characteristics and create a project within the e-Sourcing tool. <br>Partner with the Sourcing Project owner (CM or APM) to create a project plan/timeline for proper sourcing execution. <br>Provide benchmarking to the sourcing project team as required<br>Structure RFx in the tool using existing templates <br>Facilitate supplier Q&A process (document questions and solicit answers from internal stakeholders)<br>Consolidate project results (proposals, quotations) and send to project owner for award decision<br>Support any supplier follow up necessary to close the project (award, non-award, further investigation/clarifications)<br>Report project results and savings achieved to Sourcing Support Lead; document lessons learned from the project<br><br>Sourcing Support Function – further info. <br>Provide input into reporting documents where needed<br>Document savings in savings reporting sheet post project completion<br>Work with Client suppliers to clarify pricing and included services/good specifications for final supplier selection<br>Update Knowledge Base<br><br>Commercial and Financial Responsibilities<br><br>Meet appropriate KPI for each activity.<br>Identify opportunities to improve quality of operations.<br><br>Client Customer Responsibilities<br><br>To provide high quality customer service to employees and vendors in response to email, telephone or fax enquiries<br><br>Core Competencies<br>Aptitudes (functional skills)<br><br>Excellent team co-ordinator & communicator<br>Strong voice and customer care skills<br>Able to interface with clients and provide feedback on a regular basis<br>Comfortable with responding to requests from all levels of the organization<br>Ability to work effectively in a team environment<br>Helpful and proactive manner, with a service orientation<br>Drives issues to resolution and good problem-solving skills<br>Good administration skills<br>Technical Skills<br><br>MS Office, MS CRM or similar ticketing application, SAP-like, Emptoris-like and EBP-like tools. The tools for this engagement are client provided and home grown. But experience with the above tools would be helpful.<br><br>Other Expectations<br><br>Graduate with basic IT background<br>Must be comfortable working with computers and quick at learning new software tools<br>Must have strong reasoning skills to be able to make subjective decisions.<br>Excellent spoken and written English language skills <br>Fluent in Mandarin (Dalian-based resource only)<br>Second language preferable (Warsaw-based resource only)<br><br><br>Experience<br>General Business experience as a minimum, ideally with significant experience working in a supplier facing role.<br>e-Sourcing background<br>Generalist across sourcing categories</p>
不限6000-7999大连市沙河口区中山路572号星海旺座1206
|