Oracle China<br>Service Desk Engineer_ eBusiness Suite (Korean Speaking)<br>Purpose: <br>Service Desk <br>1. Helps customers to clearly explain and document their technical issue and provide known solutions to known problems. <br>2. Assists customers to interact with GRID. <br>3. Engineers have general product knowledge and particularly more deep knowledge in ATG and will assist with problem definition, diagnostics and escalation management <br>4. Is responsible for duties such as translation (where required), <br>5. Responds and owns to resolution support process related SRs (for example Metalink usage problems/questions) <br>6. Responds to incoming phone calls, monitoring specific queues and catching exceptions to the process. <br><br>Scope: <br>1. Responds to all incoming calls, from both external and internal customers regarding Product Support. <br>2. Each engineer will be specialised at a Bluebox product area level (in ATG) with a focus on problem definition, diagnostics and escalation management. <br>3. Reports to a Service Desk Manager <br>4. Has no direct reports <br>Foreign Language: <br>5. Translates SRs within language scope where required <br>6. Provides an intelligent technical first response for incoming phone calls and new Metalink SRs from Non English speaking countries within language scope. <br><br>Responsibilities: <br>The Service Desk engineer is responsible for duties such as <br>1. Answering incoming phone calls and providing an initial technical response to customers' initial technical questions (with a focus on Issue Clarification and Issue Verification, Data Collected and Research in ODM terms) <br>2. If Service Desk engineers are able to provide a known solution to a known problem then they will attempt real time closure, otherwise diagnostics will be collected and the SR will be passed (now with a clear problem description and with verified diagnostics collected) to GRID for further examination <br>3. Proactively assisting customers to collaborate with GRID with a particular focus on encouraging collaboration and the use of OWC, <br>4. Being a single point of contact (customer local time zone) for escalated and critical SRs. <br>5. Uses SR quality guidelines when placing entries in SRs including ODM Tags <br>6. Monitors a number of Service Request queues for critical SRs and for process exceptions <br>7. Responds quickly to customer requests for escalations by contacting the owning engineer and the owning engineer’s manager <br>8. Notes any problems with system or process and reports to the Shift Manager <br>9. Follow up SRs that are identified as critical to avoid process failure and provide technical assistance where possible Foreign Language: <br>1) Performs technical first response in local language for all new Metalink SRs logged by non-English speaking countries (with a focus on Issue Clarification and Issue Verification, Data Collected and Research in ODM terms) <br>2) Uses QMON to identify new local language SRs and takes ownership of unowned SRs <br>3) Encourages customers to use English versus local language for SR resolution however where required Service Desk engineer will provide translation (verbal or written) to assist customers to work with English Grid <br><br>Competencies: <br>Personal Competencies <br>1. Excellent communication skills in Mandarin, Korean and English <br>2. Ability to manage multiple priorities <br>3. Personal drive and Active mental attitude <br><br>Inter-personal Competencies <br>1. Higher Customer Focus <br>2. Effective Communication <br>3. Team-working <br><br>Professional Competencies <br>1. Maintain knowledge of current Oracle business flows <br>2. Understanding of Java architecture (JSP, Servlets, EJB, JDBC, XML etc), Basic SQL knowledge, Basic Unix commands<br>3. Experience on Oracle Database, Experience on any kind of application servers like OAS or oc4j, Weblogic, Websphere etc.<br>4. Self-motivated. Eager to keep technical skills and functional skill while balancing between working and self-training <br>5. Specifically skilled in problem description and diagnostic gathering (Issue Clarification and Verification, Data Collected and Research in ODM terms) <br>6. Excellent customer handling skills <br>7. Good verbal and written skills in English <br>8. Excellent verbal and written skills in Mandarin and Korean <br>9. Strong understanding of Service Desk guidelines and processes不限面议

悦商网（大连）商务运营中心<br>电子商务经纪人<br>电子商务经纪人： 相当于多家企业的采购员，给企业提供电子商务服务和信息服务： 一、帮助其他城市经纪人的会员企业在当地寻找供应商和代理商； 二、帮助自己的会员企业在电子商务平台上发布采购信息和销售信息； 要求： 1、富有创业激情、思维向上、积极进取； 2、敢于冒险、敢于尝试新鲜事； 3、具备良好的商务人员素质，思维敏捷、语言表达能力好； 4、有销售经验的优先；不限

大连国人康生物科技有限公司<br>电子商务<br> 要求：熟悉网络后台管理及网络推广，工作认真。待遇：底薪：800元-1200元+补助：200元</p> 不限

北京甲骨文软件系统有限公司<br>Service Desk Engineer_ eBusiness Suite (Korean Speaking)<br>Purpose: Service Desk Helps customers to clearly explain and document their technical issue and provide known solutions to known problems. Assists customers to interact with GRID. Engineers have general product knowledge and particularly more deep knowledge in ATG and will assist with problem definition, diagnostics and escalation management Is responsible for duties such as translation (where required), Responds and owns to resolution support process related SRs (for example Metalink usage problems/questions) Responds to incoming phone calls, monitoring specific queues and catching exceptions to the process. Scope: Responds to all incoming calls, from both external and internal customers regarding Product Support. Each engineer will be specialised at a Bluebox product area level (in ATG) with a focus on problem definition, diagnostics and escalation management. Reports to a Service Desk Manager Has no direct reports Foreign Language: Translates SRs within language scope where required Provides an intelligent technical first response for incoming phone calls and new Metalink SRs from Non English speaking countries within language scope. Responsibilities: The Service Desk engineer is responsible for duties such as Answering incoming phone calls and providing an initial technical response to customers' initial technical questions (with a focus on Issue Clarification and Issue Verification, Data Collected and Research in ODM terms) If Service Desk engineers are able to provide a known solution to a known problem then they will attempt real time closure, otherwise diagnostics will be collected and the SR will be passed (now with a clear problem description and with verified diagnostics collected) to GRID for further examination Proactively assisting customers to collaborate with GRID with a particular focus on encouraging collaboration and the use of OWC, Being a single point of contact (customer local time zone) for escalated and critical SRs. Uses SR quality guidelines when placing entries in SRs including ODM Tags Monitors a number of Service Request queues for critical SRs and for process exceptions Responds quickly to customer requests for escalations by contacting the owning engineer and the owning engineer’s manager Notes any problems with system or process and reports to the Shift Manager Follow up SRs that are identified as critical to avoid process failure and provide technical assistance where possible Foreign Language: Performs technical first response in local language for all new Metalink SRs logged by non-English speaking countries (with a focus on Issue Clarification and Issue Verification, Data Collected and Research in ODM terms) Uses QMON to identify new local language SRs and takes ownership of unowned SRs Encourages customers to use English versus local language for SR resolution however where required Service Desk engineer will provide translation (verbal or written) to assist customers to work with English Grid Competencies: Personal Competencies Excellent communication skills in Mandarin, Korean and English Ability to manage multiple priorities Personal drive and Active mental attitude Inter-personal Competencies Higher Customer Focus Effective Communication Team-working Professional Competencies Maintain knowledge of current Oracle business flows Understanding of Java architecture (JSP, Servlets, EJB, JDBC, XML etc), Basic SQL knowledge, Basic Unix commands Experience on Oracle Database, Experience on any kind of application servers like OAS or oc4j, Weblogic, Websphere etc. Self-motivated. Eager to keep technical skills and functional skill while balancing between working and self-training Specifically skilled in problem description and diagnostic gathering (Issue Clarification and Verification, Data Collected and Research in ODM terms) Excellent customer handling skills Good verbal and written skills in English Excellent verbal and written skills in Mandarin and Korean Strong understanding of Service Desk guidelines and processes不限

沈阳万洁清洁机械有限公司<br>电子商务人员<br> 1年以上相关工作经验，计算机或电子商务专业专科以上学历，熟悉网页制作与维护，有商务意识，踏实肯干；有较丰富的网络软、硬件知识，能利用网络平台完成产品销售工作，有网店推广经验者优先。</p> 不限沈阳市和平区中华路63号12层

大连国人康生物科技有限公司<br>电子商务<br> 要求：熟悉网络后台管理及网络推广，工作认真。待遇：底薪：800元-1200元+补助：200元</p> 不限

辽宁鑫洲商贸有限公司<br>电子商务<br> 姓别不限，年龄23周岁以上，思路清晰，熟悉网络，有电子商务工作经验一年以上的优先考虑。</p> 不限

Oracle China<br>Service Desk Engineer_ eBusiness Suite (Korean Speaking)<br>Purpose: <br>Service Desk <br>1. Helps customers to clearly explain and document their technical issue and provide known solutions to known problems. <br>2. Assists customers to interact with GRID. <br>3. Engineers have general product knowledge and particularly more deep knowledge in ATG and will assist with problem definition, diagnostics and escalation management <br>4. Is responsible for duties such as translation (where required), <br>5. Responds and owns to resolution support process related SRs (for example Metalink usage problems/questions) <br>6. Responds to incoming phone calls, monitoring specific queues and catching exceptions to the process. <br><br>Scope: <br>1. Responds to all incoming calls, from both external and internal customers regarding Product Support. <br>2. Each engineer will be specialised at a Bluebox product area level (in ATG) with a focus on problem definition, diagnostics and escalation management. <br>3. Reports to a Service Desk Manager <br>4. Has no direct reports <br>Foreign Language: <br>5. Translates SRs within language scope where required <br>6. Provides an intelligent technical first response for incoming phone calls and new Metalink SRs from Non English speaking countries within language scope. <br><br>Responsibilities: <br>The Service Desk engineer is responsible for duties such as <br>1. Answering incoming phone calls and providing an initial technical response to customers' initial technical questions (with a focus on Issue Clarification and Issue Verification, Data Collected and Research in ODM terms) <br>2. If Service Desk engineers are able to provide a known solution to a known problem then they will attempt real time closure, otherwise diagnostics will be collected and the SR will be passed (now with a clear problem description and with verified diagnostics collected) to GRID for further examination <br>3. Proactively assisting customers to collaborate with GRID with a particular focus on encouraging collaboration and the use of OWC, <br>4. Being a single point of contact (customer local time zone) for escalated and critical SRs. <br>5. Uses SR quality guidelines when placing entries in SRs including ODM Tags <br>6. Monitors a number of Service Request queues for critical SRs and for process exceptions <br>7. Responds quickly to customer requests for escalations by contacting the owning engineer and the owning engineer’s manager <br>8. Notes any problems with system or process and reports to the Shift Manager <br>9. Follow up SRs that are identified as critical to avoid process failure and provide technical assistance where possible Foreign Language: <br>1) Performs technical first response in local language for all new Metalink SRs logged by non-English speaking countries (with a focus on Issue Clarification and Issue Verification, Data Collected and Research in ODM terms) <br>2) Uses QMON to identify new local language SRs and takes ownership of unowned SRs <br>3) Encourages customers to use English versus local language for SR resolution however where required Service Desk engineer will provide translation (verbal or written) to assist customers to work with English Grid <br><br>Competencies: <br>Personal Competencies <br>1. Excellent communication skills in Mandarin, Korean and English <br>2. Ability to manage multiple priorities <br>3. Personal drive and Active mental attitude <br><br>Inter-personal Competencies <br>1. Higher Customer Focus <br>2. Effective Communication <br>3. Team-working <br><br>Professional Competencies <br>1. Maintain knowledge of current Oracle business flows <br>2. Understanding of Java architecture (JSP, Servlets, EJB, JDBC, XML etc), Basic SQL knowledge, Basic Unix commands<br>3. Experience on Oracle Database, Experience on any kind of application servers like OAS or oc4j, Weblogic, Websphere etc.<br>4. Self-motivated. Eager to keep technical skills and functional skill while balancing between working and self-training <br>5. Specifically skilled in problem description and diagnostic gathering (Issue Clarification and Verification, Data Collected and Research in ODM terms) <br>6. Excellent customer handling skills <br>7. Good verbal and written skills in English <br>8. Excellent verbal and written skills in Mandarin and Korean <br>9. Strong understanding of Service Desk guidelines and processes不限面议

中网盛世科技（北京）有限公司<br>电子商务IT精英<br> 1、年龄21-28岁，大专以上学历，一年以上销售经验；<br>2、熟悉互联网知识，了解搜索引擎；<br>3、有良好职业道德，合作意识和吃苦耐劳精神；<br>4、性格开朗，态度认真，语言表达流畅，善于沟通；</p> 不限北京市朝阳区建国路93号万达广场8号楼1908室

北京德士风服装领带有限公司<br>电子商务助理<br> 岗位要求：<br>1、大专以上学历，年龄23岁以上，性别户口不限，电子商务专业毕业，一年以上工作经验；<br>2、熟练操作办公软件及Internet，了解photoshop等图片处理软件、网站制作；<br>3、具有很强的沟通协调及表达能力，有一定文学素养； <br>4、工作吃苦耐劳，认真踏实，干练；<br>5、对经营电子商城有自己的独到见解，敢于创新； <br>6、负责维护网络商城以及推广；<br>7、有在淘宝、易趣上经营门店经验者优先考虑。<br>岗位职责： <br>1、协助部门经理做相关电子商务项目；<br>2、独立完成公司网站美化及维护工作。<br>注：请勿重复投递简历。</p> 不限